We currently ship to Australia, New Zealand and the United States.
We currently offer FREE shipping on all orders.
It currently takes 1-3 business days for orders to be processed and dispatched. Shipping times after dispatch will vary depending on your location.
Australia: 2-7 business days
New Zealand: 3-8 business days
USA: 7-12 business days
We use Sendle, Australia’s first 100% carbon-neutral delivery service. You can learn more about how they offset the emissions of every parcel they pick up on their website.
Yes, all orders come with a tracking number. As soon as your order is shipped, we will send you a Shipping Confirmation email with your order tracking number.
If you realise you put in the wrong address while placing your order, please email us at email@example.com as soon as possible. If your order is still processing, we will change the shipping details for you. Unfortunately, once your order ships out, we are unable to make any changes.
We ship all orders from Sydney, Australia.
Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply to your country.
Please note that we do not take responsibility for any additional charges for customs clearance, import duties or local taxes. Duties and taxes if applicable will be charged at the customer's expense and refunds will not be issued if you choose not to pay the charge.
Due to hygienic reasons, we are unable to offer a refund or exchange on products unless they are damaged upon delivery.
All products are checked for quality before dispatch, but we understand that there are instances where goods might be damaged during transportation. In this case, please contact us at firstname.lastname@example.org within 7 days of receipt, along with photos of the damaged product(s) and proof of purchase.
If you have a promo code, please enter it at the last stage of checkout. Only one promo code can be used per order.
Please email us at email@example.com as soon as possible if you wish to change or cancel your order. We'll do our best to process your request but please note that unfortunately, once your order ships out, we are unable to make any changes.
Our skincare range is manufactured in New South Wales, Australia.
Yes. Our products are 100% vegan, meaning they contain no animal-derived ingredients such as beeswax or honey.
No, we never test on animals and all our products are vegan.
We currently don't offer any samples.
Not at this stage. You can only purchase Inala Botanics products through our official website.
To make your skincare ritual extra seamless, we offer a subscription service for our Vitamin C Serum. You can select your preferred frequency (4, 6 or 8 weeks) and a fresh Vitamin C Serum will be automatically delivered to you.
When you subscribe, you commit to a minimum of 2 deliveries at your selected frequency. After that, you can easily pause, edit or cancel anytime. Simply login to your account to make the changes.
Every month we giveaway one Dreamy Duo valued at $108 AUD. It includes one Vitamin C Serum and one Gua Sha Tool.
To enter, simply enter your email address at the bottom of this page. If you make an online purchase, you will be automatically included in the next giveaway.
The random draw will take place during the last week of every month. Winners will be notified by email within 5 business days of the draw.